Organizational Change Management

Managing change is a dynamic and continuous process, like waves in the ocean. All organisations are part of an ever-changing seascape. WaveBox has developed a powerful change process to deliver positive change. The 4C model delivers change faster, with higher employee engagement and improved business results.

There are some basic skills that are critical for success – being able to read and write and count are all core skills to get ahead in today’s world. But beyond being proficient, there are clearly some people that are better with numbers than others.
According to recent research at Melbourne University, numeracy and literacy testing can be good for your bank balance.
The latest Household, Income and Labour Dynamics in Australia (HILDA) survey was recently released. The survey follows the same households since 2001.

Key findings
Though the HILDA survey is very comprehensive, results from the survey includes the following interesting key findings:

  • Men and women who greatly improved their numeracy skills had a significant increase in pay.
  • Improved literacy had a particular benefit in lifting the earnings for females by 14%.
  • Improved numeracy lifted the earnings for women by 15%.
  • For males moving from poor to excellent numeracy contributed to a substantial 39% increase in earnings.
  • Interestingly, there was no significant impact of literacy evident for males.

Though many people often find testing a little threatening, it is only through regular testing that we can establish those gaps in these core skills. The good news is that we can improve our numeracy and literacy skills.

literacy

How do we define Literacy and Numeracy?
Literacy is the ability to understand use written information. By assessing a person’s knowledge of the language and their ability to communicate business messages, it possible to determine their effectiveness and likely job performance.

Numeracy is mathematical ability, and from a job perspective it is the ability to apply basic math knowledge.

Why is it impacting on earnings?
Strong and well-developed skills in numeracy and literacy are likely to positively impact on employment and earnings outcomes. Let’s analyse this a bit further:

  1. There is a direct correlation between employability and literacy and numeracy skills.
  2. Increasingly a number of employers and recruiters are now using skills tests.
  3. From an employment perspective those with higher literacy and numeracy skills are more likely to be interviewed and employed.
  4. Those with better literacy and numeracy skills are also likely to perform better, which may result in further promotions and increased responsibility.

How literate are your employees?
According to a new Report (the National Workforce Literacy Project Report) by the Australian Industry Group, based on a survey of 338 companies and roundtable discussions with another 58 employers, more than three in four employers in Australia are affected by low levels of literacy and numeracy.
The consequences of this lack of skills are particularly concerning in two areas:

  1. Impacting on workplace safety as poor skills are impacting on employees’ ability to read standard operating procedures and follow safety instructions; and
  2. Inability to perform some tasks to the necessary standard through poor email communication and inappropriate language with other employees and customers.

Taking Action with Solutions
Nearly 40% of employers agreed they had a part to play in improving workplace literacy and numeracy.

  • The first step is to identify those employees with development needs.
  • Skill development needs to be aligned with the specific needs of the individual.
  • Support needs to be provided by supervisors and other staff.

About one in three employers are addressing the problem with in-house training, such as short courses on report and business writing, offering English as a second language training and rewriting some materials to make them more accessible.

Recruitment Screening
There are significant consequences for companies in recruiting employees without adequate numeracy and literacy skills. Only 8% of employers have adequate capacity to assist with the improvement of literacy and numeracy skills.

The more likely solution for the majority employers will be to use literacy and numeracy tests to assess the skills of prospective employees in the screening phase.

Job seekers will also benefit from improving their skills and not only improve their employment opportunities, but also their earnings.

Categories : Assessment
Comments (2)

There are a number of core HR processes that are intrinsic to good and effective people management. The biggest challenge in companies today is the development of talent. Most companies apply a number of HR strategies to become an employer of choice and to be a great place to work.

There are five core people strategies that helps to a company to improve the performance of their employees:

1. How to attract top talent?
This strategy is all about building a strong employer brand, so that applicants are attracted to come and work for the company. Part of good recruitment is to attract applicants so that the company find and recruit the best employees. Best-in-class companies have good assessment processes. In a recent survey by the Aberdeen Group of 400 organizations, it was found that top performing companies are using assessment more broadly across the business, as well as more frequently and consistently.

2. How to motivate employees?
Most companies have an annual performance appraisal process. This is the usual process of conducting a performance appraisal, which is a formal process of reviewing the employee’s performance over the last year. Unfortunately many performance systems are better at demotivating employees as supervisors are either reluctant or poorly trained to give constructive feedback to employees. Good performance discussions focus more on the future than on the past.

3. How to reward employees?
Reward systems have improved in the last ten years and there is a better understanding of the need to structure pay to reward both short and long term performance. By having an appropriate fixed pay, the company can then provide variable pay in the form of incentives to encourage performance. For pay systems to work, the systems have to be meaningful and transparent, with clear line-of-sight so that the employee can impact on their pay outcomes. If companies spend half the time in this area, and more time in developing and growing employees, we would have much happier and productive workplaces.

4. How to develop and grow employees?
Most training takes place to improve the employee’s performance in the current role, typically technical training or on-the-job training. Far too few companies have good training plans in place for every employee to help them to grow and develop to their full potential.

5. How to retain talented employees?
If all of these five strategies are integrated in a coherent and logical way, this strategy is really about having an open culture so that talented employees share their dreams and aspirations with their managers, making it easier for a company to provide an environment where work is meaningful and rewarding.

Now that we have covered the five core strategies, it is much easier to answer our fundamental question.

What is an assessment?
Conducting an assessment, usually as part of recruitment, assists in the selection of top talent. Many companies only do assessment towards the end of the recruitment process, usually just before reference checking. However, there are a small number of employers that have realized there are significant benefits in pre-employment screening to identify top talent. If you are asked to participate in an assessment process, it is always advisable to understand what sort of tests are going to be conducted and to ensure you get feedback once assessment has been completed. Assessment typically includes a number of tests to determine and measure the person’s knowledge, skills and abilities; as well as beliefs that impact on their behavior.

What is an appraisal?
Appraisal is part of performance management, an essential part of giving an employee feedback on their performance. There has been a significant shift in performance management in recent years. Employee feedback is a powerful way of motivating employees, however in most companies it has become an administrative process, rather than being an opportunity for the employee to do a self-assessment and sharing feedback with their manager. If you asked to participate in a performance appraisal, it is helpful if you agree with your supervisor on the process beforehand, so that you are well prepared so that you can fully participate in the appraisal of your performance – after all, you have been experiencing the role firsthand.

In conclusion, both these processes share one characteristic, receiving feedback. Assessment is useful to understand an employee’s potential; and Appraisal assists to understand an employee’s current performance. There is a clear correlation between these two factors – potential and performance. Like champion athletes, an employee with high potential could also be a top performer.

Categories : Talent management
Comments (2)

As an expert in job search, I have published a free eBook on Job Search Secrets

I have also published a number of useful and interesting articles. These articles have been specifically written for the WorkLifeGroup, a career website that helps and empowers job seekers to take charge of their own career and to get a better job!

Please find below a number of links to get highly relevant articles to help any job seeker with their job search.

Finding a job in a difficult job market

Growing your career in 2010

Understand your personal strengths

Know your destination and find your next role

How to analyse a job ad

Twitter and your job search

The future of careers

When it is time to make a career change – five reasons to move on to your next role

These articles have been written to provide practical advice to anyone looking to make a career change and searching for a new job.

Comments (0)

You need a clear picture of your ideal next role, which you need to be able to describe succinctly to your networking contacts and recruiters.

Read more about it!

In my free eBook Job Search Secrets, I refer to job hunting is similar to hunting for a leopard (to photograph – they are such amazing animals).

The following video is a great example of interviewing and well worth watching.

Happy job hunting!

Categories : Change Management
Comments (2)

Any active job seeker will find that these terms are used interchangeably in articles, blogs and other literature. There is in practice a fundamental and distinct difference.It is important to embark on both a structured and a more flexible approach to job hunting to secure a new role successfully.

In a recent study, a group of executives were studied prior to making a presentation. By observing these executives at an evening party, prior to making their presentations the following day, researchers were able to correctly predict the winning presentation, just by observing and listening to the way these executives. Their language, the way they talked and listened were all valuable clues about the level of the effective interaction and communication skills.

Job search can be defined as the systematic and structured process of searching for a new role, as a result of outplacement or the desire to change roles or careers. Common methods include job search engines, job boards, newspaper ads, recruiters and company web sites.

Job hunting is a more creative, unconventional and non-rational process by using a variety of effective methods to find new employment, but relying more on informal networks and unconventional approaches to find jobs in the hidden market.

Let me share with you one example in my own career of using job hunting effectively to secure good roles. Years ago I decided to immigrate to New Zealand and during my first holiday trip I was talking to my immigration agent. When I mentioned I had a strong interest in technology she suggested I meet with an IT company. After a couple of meetings the company created a new position and offered me this role, which I held for three years. It was never advertised and I was the only applicant. All it required from my side was effective sharing of my skills and connecting with the right company, using effective networking skills.

Since that role, I have also been appointed into two other roles that were never advertised:

(1) As part of my consulting practice I was doing a strategic assignment for a large recruitment company. After the assignment, they mentioned to me that one of their clients was looking for a new head of HR. After a meeting with the MD and another meeting with the Board, I was offered the role and worked seven years for this company.

(2) After being invited to complete a strategic consulting assignment with a listed company that took six months, they asked me to join their executive team. I was known the MD and Board, there was little due diligence required, and again the position was never advertised.

Let me close off with a good example of job hunting. If you have ever been to Africa, one of the things most people on a wildlife safari strive to do is to take pictures of the Big Five (elephant, rhino, lion, buffalo, and leopard). Finding these five animals on an African safari is no mean feat.

How would you go about making sure you get these five animals in your sights? Well, first of all you would want to go to a safari camp that have all these animals in their reserve. Then you would want to get a good tracker and game ranger to help you find these animals. You would need to bring with you a good camera and ensure you are in the right position to take your picture, so that months and years later you can still savour the memories of taking those perfect pictures.

As you embark on your job search, ensure you incorporate a bit of the primitive hunter in your job hunting, using your instinct and gut feel. In today’s competitive market, it is really survival of the fittest.

Categories : Change Management
Comments (1)

Job search doesn’t have to be difficult. It can be rewarding, landing you that great next job. This e-book guide is intended to short-circuit the arduous process of job hunting.

Written by an international job search expert, this practical guide provides the best advice to any job seeker looking for a new role.

Categories : Change Management
Comments (0)

The last few days in Australia has highlighted a strong surge in jobs as the economic recovery is on track. The stimulus package was intended to keep people working.The results were a surprise to the markets as there was an expected lag effect.

The headlines on Friday 11 December:
- Jobs surge as recovery gathers pace (Australian Financial Review)
- CEOs warn on jobs squeeze (The Australian)
- Sting in jobs cheer (Business Daily Herald Sun)

The pertinent facts and figures are:
- Almost 100,000 jobs have been added to Australia’s economy in the past three months
- A hefty 31,200 jobs were added in November
- A solid 30,800 full-time positions made up the bulk of new positions
- Victoria state added the most new jobs

Unemployment
The unemployment rate dipped to 5.7% – the same as earlier in March this year, and down from 5.8% in October. This rate is a major contrast to the formal projection of 8.5%, which seemed high at the time. These figures are revised every six months and mid-year financial outlook will be released towards the end of the year.

Most economists expect a peak of a little over 6%. The Deputy Prime Minister stood by official forecasts that unemployment would reach 6.75% in the middle of next year. However, as it is now clear and undeniable that job losses have bottomed around July, these figures can only be political justification for the on-going spending by Government.

Implications
The fastest job growth in three years has significant implications for employers and employees – higher interest rates, skills shortages, pay demands, higher turnover, and more recruiting.

Higher interest rates – rates will continue rising and we have seen the Reserve Bank moving away from other major central banks lifting rates in October, with a rate rise only a week ago.

Skills shortages – some CEO’s are already concerned that we will experience skills shortages in certain industries, particularly with increased demand from resource projects.

Pay demands – as many companies implemented pay freezes over the last year, new staff insisting on higher pay packages will put pressure on pay equity for existing staff. Companies will also need to consider some catch-up increases to avoid lagging the market. Unions have been reasonably conservative with their pay demands and will leverage any shortages of trades people to target higher pay increases.

Higher turnover – as the general confidence improves there will be an increase in staff turnover, as many employees are waiting for the new calendar year to start looking for new job opportunities

More recruiting – there has been strong anecdotal evidence from my recruiter network that there was a significant pick-up in the number of current assignments. The top end is still patchy but also starting to get some signs of life. We all look forward to a busy 2010.

Outlook
In summary, the economic recovery is gaining momentum and we appear to be sailing into 2010 with a better outlook as a year ago, which must be good news.

Categories : Change Management
Comments (5)

In his well-known book, The Trusted Advisor, David Maister explored the paradigm of that very important business relationship, using the professional services paradigm as a basis. His book covered some key components of trust (the trust equation), the process of creating trust (including the most common trust-breaking mistakes and this post includes a good example).

Trust is not a soft or an ambiguous concept – and it should not be. Some years ago I attended a one-week leadership course by an American trainer – Ken Blanchard (not the writer). During the course we did a trust exercise and the one take-away learning was that trust is an absolute concept. You can think clearly about it and be seen as a trusted advisor by your clients.
Read More→

Recruiting is all about relationships. It is all about building enduring relationships with companies and with applicants. But often there is an unhealthy focus on filling the vacancy.
Read More→

Categories : Change Management
Comments (4)